This was a really weird issue that hit me last week – the Plex Media Server shortcut in the DSM menu kept reopening DSM instead of the Plex web interface. The only way to get to the Plex web interface was to click on the relevant URL in the Package Manager. What was going on?
It turns out that right before this stopped working, I had set up network teaming or link aggregation. This is where you “combine” multiple network ports into one for increased resiliency and bandwidth. The 1813+ that I’m using allows you to combine up to 4 ports! Anyway, doing this had an unfortunately side effect in one of the server scripts used to dynamically construct the shortcut URL. Fixing it was fairly easy, I assume you know how to SSH into your Synology NAS. In my case, I used PuTTY.
- Login as “root” (the password is the same as your administrator password).
- Once inside, browse to /var/packages/Plex Media Server/target/dsm_config/plex/
- Edit the plex.cgi file using vi.
- What you want to do is to remove the square brackets and single quotes in the first if statement. See the before and after below images below.
- vi can be a bit confusing to use. You can navigate around using your keyboard’s arrow keys, but to start editing, press i. When done, press Esc.
- To save the file, press :wq.
- Go back to DSM, the shortcut should be working properly now.
You can view a discussion on this issue here too: